Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Claxton House (the "development"), marketed by Lanes Exclusive Homes ("we", "us", "our"), collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
The data controller is Lanes Exclusive Homes. You can contact us at herts@lanesexclusivehomes.co.uk or 01992 940955.
2. Information we collect
- Identity data: name, title.
- Contact data: email address, telephone number, postcode.
- Enquiry data: buyer type, apartment interest, preferred contact method, messages you send us.
- Technical data: IP address, browser type, device information, pages visited.
- Marketing data: your preferences in receiving marketing communications.
3. How we use your data
We process personal data on the following lawful bases:
- Legitimate interests — to respond to enquiries, arrange viewings and provide property information.
- Consent — to send marketing communications where you have opted in.
- Legal obligation — to comply with anti-money laundering, tax and other statutory requirements.
- Contract — to take steps prior to entering into a contract for the sale of a property.
4. Sharing your data
We may share your data with our solicitors, mortgage advisers, developers, IT and hosting providers, and regulators where required. We do not sell your personal data to third parties.
5. Data retention
We keep enquiry data for up to 24 months after your last interaction with us, unless a longer period is required by law (for example, 5 years for anti-money laundering records, or 6 years for transactional data).
6. Your rights
Under UK GDPR you have the right to:
- Access your personal data.
- Request correction or erasure of your data.
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.
8. Contact
For any privacy enquiries, email herts@lanesexclusivehomes.co.uk or call 01992 940955.